1. Who We Are

London & City Pressure Washing Services Ltd (“we”, “us”, “our”) is a company registered in England and Wales. Company number: 16747753. Registered address: 2 Anchor Way, North Fambridge, Chelmsford, Essex, CM3 6FY.

We are the data controller for the personal information we hold about you. If you have any questions about this policy or how we handle your data, contact us at 07849 177724 or by post at the address above.

2. What Information We Collect

We collect the following personal information when you use our website or contact us:

Contact details: name, phone number, email address (if provided)
Property details: address or postcode you provide when requesting a quote
Communication records: messages sent via our website form or WhatsApp
Location data: approximate location (if you grant permission) used solely to show you relevant local customer reviews
Usage data: pages visited, time on site, browser type — collected via cookies (see Section 7)

3. How We Use Your Information

We use your personal information to:

Respond to your quote requests and enquiries
Arrange and carry out the services you have requested
Send you appointment reminders and follow-up communications
Improve our website and services
Comply with legal obligations

We do not use your information for unsolicited marketing without your explicit consent.

4. Legal Basis for Processing

We process your personal data on the following legal bases under UK GDPR:

Contract performance: to provide the services you have requested
Legitimate interests: to respond to enquiries and improve our business
Legal obligation: where required by law
Consent: where you have given explicit consent (e.g., marketing)

5. Who We Share Your Information With

We do not sell your personal data. We may share it with:

WhatsApp / Meta Platforms: when you use our WhatsApp contact feature, your message is processed by WhatsApp under their privacy policy
Google: analytics and Google Business tools we use to manage our online presence
Legal authorities: if required by law or to protect our legal rights

6. How Long We Keep Your Data

We retain your contact and quote information for up to 2 years after your last interaction with us, unless a longer period is required by law (e.g., accounting records: 6 years). You can request deletion at any time.

7. Cookies

Our website uses cookies to:

Understand how visitors use our site (analytics)
Remember your preferences

You can control cookies through your browser settings. Disabling cookies will not prevent you from using our site but may affect some functionality.

8. Your Rights

Under UK GDPR, you have the right to:

Access: request a copy of the personal data we hold about you
Rectification: ask us to correct inaccurate data
Erasure: ask us to delete your data (“right to be forgotten”)
Restriction: ask us to limit how we use your data
Portability: receive your data in a portable format
Object: object to processing based on legitimate interests

To exercise any of these rights, contact us at 07849 177724. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

9. Data Security

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, or disclosure. Our website uses HTTPS encryption.

10. Changes to This Policy

We may update this privacy policy from time to time. The date at the top of this page shows when it was last revised. Continued use of our website after changes constitutes acceptance of the updated policy.

11. Contact Us

For any privacy-related queries:
London & City Pressure Washing Services Ltd
2 Anchor Way, North Fambridge, Chelmsford, Essex, CM3 6FY
Phone: 07849 177724

Privacy Policy